Refund policy

At MySomnii, we stand behind our products and want you to love your sleep. If something doesn’t feel right, we’ll do our best to make it right.

30-Day Return Window

We offer a 30-day money-back guarantee on unused products in its original condition and a 90-day warranty for replacements in case of defects.

You have 30 days from the date of delivery to initiate a return.

To be eligible for a return, your item must be in the same condition as when you received it - unused and in new condition - and it must be returned in the original packaging with all parts included. Please note that we do not offer free returns, and the return shipping cost is paid by the customer.

To initiate a return, please contact us at contact@mysomnii.com. All refunds will be processed through the original payment method used during checkout.

• You are responsible for the cost of shipping the returned item back to us. We recommend adding tracking to the shipment. Please keep your tracking number until the refund process has been finished.

To return your items, Please email contact@mysomnii.com with your order number and return instructions will be provided.

90 Day Guarantee

Our 90-day guarantee allows for one replacement per product/order. This warranty covers significant issues such as tears or seam defects. Small holes and minor defects must be reported within 10 days of receiving the item to qualify for a replacement.

Refunds & Store Credit

Exchanges

If you’d like a different size or item, simply return your original product and place a new order. Once we receive your return, we’ll process the exchange.

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If your item is damaged or marked delivered but not received, contact us within 10 days at contact@mysomnii.com
Include the following:

If you purchased Shipping Protection, you may qualify for a replacement.

Approved claims will be replaced with the same product, size, and color.
Claims submitted after 10 days or without proper documentation may not be eligible.

Items Not Eligible for Return

We cannot accept returns for:

Need More Help?

For any order or product questions, please reach out to our support team at contact@mysomnii.com